Information & Advice

Top Concerns when looking for a place in a care home either permanently, for respite or day care:

  • What do I do first?
  • Who pays for my care?
  • Do I have to sell my house?
  • Are there any funds available to support my care fees?
  • Can I choose the home myself?
  • How can I check the quality of care at a home I’m considering?


If you have any of these concerns, please contact our advice line on 0300 500 1217 and one of our trained advisers will be happy to help you.

Advice line opening times

Monday – 10:00am – 4:00pm
Tuesday – 10:00am – 4:00pm
Wednesday – 10:00am – 4:00pm
Thursday – 10:00am – 4:00pm
Friday – 10:00am – 4:00pm

If you prefer, you can also get in touch with our advisers via email on

Further information and advice can be found on the main Age UK Norfolk website.